FAQ

FAQ

1. Can American Cylinders be purchased directly from the factory ?

American Cylinder products are sold through distributors who can often provide the best pricing. Standard cylinders can be purchased on-line at: www.ameristore.biz .

2. What is the typical delivery on American Cylinder products?

Standard catalog items and those with Standard Options typically ship in 1 – 3 days after the order is received by our Customer Service Department.

3. Are American cylinders repairable?

Only the Low Profile LPC® and Tie-Rod Style cylinders are repairable. Contact the factory for available repair kits.

4. Can American Cylinder provide Special or Modified versions of their cylinders.

American Cylinder prides itself in being able to assist in providing special cylinders for your unique or challenging design requirements, regardless of quantity. Contact the American Cylinder Engineering Department to discuss your special needs.

5. Does American Cylinder provide any “Value-Added” services?

Yes, American Cylinder can work with you in providing Value-Added Assemblies per your specified requirements. This service can be done with either customer supplied components, or we can source them for you.

6. What is the life expectancy of American Cylinders?

As with most industrial products, life expectancy is a function of the application. Environmental cleanliness, operating temperature, side loading, cycle rate and proper sizing are some of the factors that affect cylinder life.

7. Warranty

American Cylinder Co., Inc. warrants its products to be free from defects in material and workmanship under normal wear and service for a period of three years from the date of shipment. American Cylinder Co., Inc. shall have no liability under this warranty if:

  • The product is used other than in accordance with specifications
  • The product is subjected to abuse, negligence, accident, misapplication, or unintended use
  • The product is manufactured to buyer’s specifications

Manufacturers liability shall be limited to allowance of credit or replacement of defective product. American Cylinder Co., Inc. shall not be liable or responsible for injuries or damages to persons or property arising out of the use or operation of American Cylinder products.

THIS WARRANTY IS EXPRESSELY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, LIABILITY FOR LOST PROFIT OR FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR COMMERCIAL LOSSES, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES.

These conditions subject to change without notice.

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